step 1: browse and choose your product

• register an account if you don`t have one or login if you are already have an account before ordering process.
• browse the  flipghana website or use the search bar to find the product you want to order.

• click on the product to view more information and details.

step 2: add your product to your cart.

• review the product content and  click on the “add to cart” button 
• select the desired quantity of the product in your cart and proceed to checkout

step 3: complete the checkout

 • fill in your delivery address and our payment buttons will popup.
 • review your order information, make sure everything is fine.

step 4: review your order summary 
• check all order details, quantity, amount and click on any " pay with button".

• once your order is placed, a unique order number is generated, which can be used for reference if you need help with order.

•you can also track your order by logging into your flipghana account and clicking on the “my orders” tab.

note: to ensure a smooth order process, please make sure to provide accurate and complete delivery information, and choose a payment method.

we hope this guide has been helpful. happy shopping!

we accept a variety of payment methods, including:

• bank cards allows for payment with credit/debit, mastercard/visa cards.

• mobile money accepts payment through mobile money.

• bank deposit/transfer we accept bank deposit or transfer.

You can search for a specific product on Flipghana  by using the search bar located at the top of the website. Enter the name of the product you are looking for into the search bar, and then click the 'search' button. You will be presented with a list of results which match your search criteria. You can then browse through the list to find the exact product you are looking for.

Product details and specifications for items sold on Flipghana can be easily accessed by clicking on the product's listing. Once you have selected the desired item, scroll down to the bottom of the page where you will find a detailed description of the product's features and specifications.

The product's details also include a list of images for the product, ratings and reviews from other customers, and a list of related items.

Just follow these steps: 

Step 1: Go to your account in the top right corner of the main page.

Step 2: Choose “Pending Reviews”.

Step 3: Find the item you purchased and select “Write a Review”.

Step 4: Provide your honest feedback regarding the product and submit it.

Your feedback will be visible to other customers and can help them make informed decisions when purchasing from Flipghana.

If you are having trouble adding products to your cart please make sure that you have made all relevant size and qty selections.

If you still have problems this may mean that the item you are trying to buy is sold out.
For additional support contact us at +233 533330412 or send us email or Chat us through Live Support.

flipghana is committed to use the best commercially available technology and procedures to protect the security of your online transactions.

all transmission of information during the checkout process is encrypted using industry leading ssl technology.
to secure your transaction, you have 2 levels of control: 

1. your flipghana password 

2. your one-time verification code sent by your bank to your phone.

this could have happened because:

• you attempted to pay via debit/credit card but wrongly entered the security pin / name / expiry date or your card is not activated for online transactions by your bank. we suggest you select another payment method next time or call your bank to enable your card for future transactions.

• you did not update otp sent as an sms by the bank. sometimes the phone number registered with your card or bank account is different than the one you are using at the time of your transaction. please call your bank to update to the correct phone number or use the sim card associated with your bank account to get the otp.

• you have insufficient funds/credit. in this case, select another payment method or make a transaction after you have sufficient funds/credit on your card/bank account.

• the bank has declined to process this transaction.

if any amount was debited from your mobile money/bank account, please chat with us and provide us with the details of the transaction.

note: flipghana will never ask you for your password, pin, cvv or full card details over the phone or via email.

if you have been charged twice for the same order, kindly check your bank statement to validate if a reversal has been done. if you are yet to see the value in your account, kindly reach out to us via our live chat channel.

please provide the following information to flipghana customer service when reporting a double charge:

• your name and email address used to place the order.

• order number and date of purchase.

• details of the double charge (amount, date, and transaction number).

our customer service will assist you in resolving the issue and arranging for a refund if applicable.

Most payments on Flipghana are processed immediately when completed. However, specific processing times may vary depending on the payment method.

To ensure that your payment is processed quickly, we recommend that you double-check all the information before completing the checkout. If you are experiencing an issue with your payment, please contact our customer service team for further assistance.

You can check the status of your payment by following these steps:

Step 1: Go to the "Orders" section in your account dashboard.

Step 2: Find the order in question and check its status. If the payment has been processed successfully, the order status should be "Paid."

You will also receive a confirmation email from Flipghana after a successful payment. If you do not receive a confirmation email or if you have any concerns about your payment, you can contact our customer service via Live Chat for assistance.

If your delivery has not arrived within the estimated time frame, you can follow these steps:

• Check the order information page in your Flipghana account for any updates on the delivery status.

• Monitor communication sent through push notifications, and emails for any updates on the delivery status of your order.

• You can reach out to our customer service team for assistance. You can reach them by email or whatsapp button right below.

  
  

Note: We will work with you to ensure that your delivery arrives as soon as possible, so it is important to reach out to us if you have any concerns or questions regarding the delivery of your order.

If your order is damaged, we will offer or ship new product to you with bonus or we can also make a refund to you if you wish.

Yes, we offer international shipping to select countries on out checkout page.

You can return all eligible item(s) within 30 days from the date of purchase. Ensure to place the item in its original packaging; otherwise, your return will be invalid and the item will returned back to you.

It's important to note that some categories, such as those related to personal hygiene, may not be eligible for return. 

You may review the full returns and refund policy

Creating an account on Flipghana is easy and only takes a few steps.

Step 1: Go to the Flipghana website LINK

Step 2: Click on the “Register or Sign in” option at the top right corner of the page. 

Step 3: Click the new to Flipghana? “Sign up” option and you will be directed to the registration page. 

Step 4: Here, you will be asked to enter firstname, lastname, valid email address and a secure password. Once you have filled out the required details, click on the “Regiser” button at the bottom of the page.

Your Flipghana account is now created and you can start shopping by loging in. If you have any other questions or need help, you can contact Flipghana’s customer service team for assistance.

If you need to change any information on your Flipghana account, you can do so by following these steps: 

Step 1: Log in to your Flipghana account. 

Step 2: Go to the "My Account" page and select "Account Details" from the menu. 

Step 3: Here, you can update and change your personal information, contact details. 

Step 4: When you're satisfied with the changes, click "Save" to confirm the changes.

If you need to change password on your Flipghana account, you can do so by following these steps:

Step 1: Log in to your Flipghana account. 

Step 2: Go to the "My Account" page and select "Change password" from the menu. 

Step 3: Here, you can enter your old password in the first filed, then your new and confirm new password in the filed follows. 

Step 4: When you're satisfied with the changes, click "Save" to confirm the changes.

You can reset your password by following these steps:

Step 1: First, go to the Flipghana website, and click on the “Register or Sign in” button.

Step 2: Then, click on the “Forgot Password?” link.

Step 3: Enter the email address associated with your flipghana account and click on the button.

Step 4: Check your email for a password reset link button. Open the email and click on the button to proceed.

Step 5: You'll be redirected to a form where you can create and submit your new password.

We regret to see you go, but understand if you need to close your Flipghana account. As an alternative, you can place your account on hold for later use. If you still choose to close your account, here's how:

Step 1: Log in to your Flipghana account

Step 2: Click on the ‘Account’ menu option in the upper right corner

Step 3: Select ‘Close Account’

Step 4: Indicate the reason for closing and click on 'Close my account'

Note: once you submit your request, your account cannot be reactivated.

To subscribe to Flipghana's newsletter, go to the FLIPGHANA website. Scroll to the bottom of the page and look for the "Subscribe to our Newsletter'' section. Enter your email address in the provided field and click the "Subscribe" button